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Privacy, Support, Copyright & Marketing Policy

Effective Date: July 2025

Business Name: ZeroPoint Health & Harmony

Contact: privacy@zeropoint.living

 

ZeroPoint Health & Harmony (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

This policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, use our services, or interact with us.

1. What Personal Information Do We Collect?

 

We may collect the following types of information:

  • Identifying information: name, date of birth, email address, postal address, phone number

  • Financial details: billing information, credit card details (if applicable)

  • Technical information: IP address, device details, browser type, geolocation data

  • Website usage: session duration, pages visited, clickstream data, and interactions

  • Any other information: provided directly via forms, surveys, or contact requests

 

We only collect personal information that is reasonably necessary for the performance of our services.

2. How Do We Collect Your Information?

 

We collect personal information:

  • Directly from you when you complete forms, sign up for services, make a purchase, or contact us

  • Automatically through cookies and tracking tools when you use our website

  • From third-party service providers when you consent to data sharing (e.g., payment gateways, email platforms)

3. Why Do We Collect and Use Personal Information?

 

We collect your personal information to:

  • Provide and operate our services

  • Process payments and deliver goods or services

  • Communicate with you about your account, support requests, or updates

  • Send marketing communications (with your consent)

  • Improve our website and customer experience

  • Comply with legal and regulatory obligations

4. How Do We Store and Protect Your Personal Information?

 

Your personal information is stored securely using industry-standard technologies. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.

 

Our website is hosted on the Wix.com platform. Wix provides secure data storage behind firewalls and uses encrypted payment systems that comply with PCI-DSS standards.

5. Do We Share Your Information With Third Parties?

 

We do not sell your personal information.

 

We may share your data with:

  • Service providers (e.g., Wix.com, payment gateways, email marketing platforms) to enable the operation of our services

  • Legal or regulatory authorities if required by law

  • Entities in the event of a business merger, sale, or acquisition (you will be notified if this occurs)

 

Third parties may be located in Australia or overseas. If we transfer information outside Australia, we will ensure that the recipient complies with Australian privacy laws or similar safeguards.

6. Do We Use Cookies and Tracking Technologies?

 

Yes, our website uses cookies and other tools to:

  • Understand visitor behavior and website usage

  • Store user preferences

  • Support analytics (e.g., Google Analytics)

  • Enable marketing tools (e.g., Facebook Pixel)

 

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our site.

7. Direct Marketing and Your Consent

 

We may use your personal information to send you newsletters, promotions, and service updates. You can opt out of marketing communications at any time by:

8. Access, Correction, and Deletion of Your Information

 

Under the Privacy Act, you have the right to:

  • Request access to personal information we hold about you

  • Ask us to correct inaccurate, incomplete, or outdated information

  • Withdraw your consent or request deletion of your data (unless required by law to retain it)

 

To make a request, please contact us at:

 

📧 privacy@zeropoint.living

We will respond within a reasonable timeframe (usually 30 days).

9. How to Make a Privacy Complaint

 

If you believe your privacy has been breached, please contact us immediately so we can investigate and resolve the issue.

 

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

📱 1300 363 992

🌐 www.oaic.gov.au

10. Updates to This Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or Australian law. Any updates will be posted on this page with the updated effective date.

 

We recommend reviewing this policy periodically.

11. Contact Us

 

If you have any questions, requests, or concerns about this Privacy Policy, please contact us:

 

📧 Email: privacy@zeropoint.living

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